Sales Terms & Return Policy

Order Policy

All book prices and specifications are subject to change without prior notice.
 

Returns

Items returned to Beuta must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to ‘next action’. If Credit is ‘next action’, it will be issued for the purchase price of the item(s) returned. Credit cannot be issued until product has been returned to Beuta and inspected by a Beuta customer service team associate. Shipping costs are nonrefundable. When returning a product, all parts, pieces, accessories, manuals, warranty information, and printed materials must be in their original packaging with the product in order to be eligible for a full refund. Closeouts, custom orders, demo items, personalized items, are not returnable.
 

Mis-picked Items and Shortages

1. Customer service must be notified within forty-eight (48) hours of any shipping or quantity errors. If after reviewing inventory and shipping records an error is verified, an appropriate credit will be issued.
2. When calling to report a shipping error, please be prepared to provide the customer service representative with the item number(s) you were billed for as well as the item number(s) that were received.
3. Mis-picked items or color; It is still important to contact the customer service department so they can issue any necessary credit. This will enable us to monitor employee performance, keep inventory correct and ensure accurate customer billing. 

Ordering Errors

1. Ordering errors are defined as any return caused by customer error.
2. All returns caused by customer ordering errors may be subject to a 15% restocking charge.

Note: Any returns caused by Beuta errors will not be charged a restocking fee.
 

Damaged Merchandise

Our product is very difficult to damage. The box may be damaged, but the product within may not have any visible damage. All shipments should be thoroughly inspected. Any damage should be noted on the freight bill. Although Beuta assumes no responsibility for merchandise from the point of shipment, our customer service department will be happy to assist you.