Sales Terms & Return Policy
Order Policy
All book prices and specifications are subject to change without prior notice.
Returns
Within 30 Days of Delivery:
We offer hassle-free returns within 30 days, completely free of charge.
After 30 Days:
Returns are accepted, but a 20% restocking fee will be applied. Beuta will provide return labels for you to ship your items.
If you’re returning only part of your order, the restocking fee will be calculated based on the current, publicly listed price of the items.
Mis-picked Items and Shortages
- Customer service must be notified within forty-eight (48) hours of any shipping or quantity errors. If after reviewing inventory and shipping records an error is verified, an appropriate credit will be issued.
- When calling to report a shipping error, please be prepared to provide the customer service representative with the item number(s) you were billed for as well as the item number(s) that were received.
- Mis-picked items or color; It is still important to contact the customer service department so they can issue any necessary credit. This will enable us to monitor employee performance, keep inventory correct and ensure accurate customer billing.
Exchange Policy
If you need to exchange any items, contact us via email or phone and we will get this taken care of for you. Beuta will cover the shipping costs for exchanges.
Damaged Merchandise
Our product is very difficult to damage. The box may be damaged, but the product within may not have any visible damage. All shipments should be thoroughly inspected. Any damage should be noted on the freight bill. Although Beuta assumes no responsibility for merchandise from the point of shipment, our customer service department will be happy to assist you.